Refund Policy

At PeroTV, we are committed to delivering a reliable, high-quality streaming experience and excellent customer support. We value every customer and want you to feel confident when choosing our service. For that reason, we proudly offer a 30-Day Satisfaction Guarantee to give you peace of mind with your purchase.

We understand that when purchasing a digital subscription service, trust is very important. Our goal is to make sure every customer receives the service they expect and enjoys a smooth setup and viewing experience. If, for any reason, you are not satisfied with your purchase, we encourage you to contact our support team so we can review the issue and assist you as quickly as possible.

30-Day Satisfaction Guarantee

If you are not fully satisfied with your PeroTV subscription, you may be eligible for a refund within 30 days from the date of purchase. This guarantee is designed to protect our customers and demonstrate our confidence in the quality of our service.

We always recommend that customers contact our support team first before requesting a refund. In many cases, technical issues can be resolved quickly through setup assistance, troubleshooting, or device guidance. Our team is here to help and will do its best to solve any problem in a fast and professional manner.

Refund Eligibility

Refund requests may be considered when one or more of the following conditions apply:

• The request is submitted within 30 days of the original purchase date

• The service is not functioning properly due to a technical issue related to our system

• Our support team is unable to resolve the issue within a reasonable timeframe

• The subscription does not perform as described on a compatible and supported device

• The customer has contacted support and given us a fair opportunity to troubleshoot the issue

To help us process refund requests efficiently, customers may be asked to provide basic order details, such as the email address used during purchase, payment information, order confirmation, and a short explanation of the issue experienced.

Situations Where Refunds May Not Apply

While we aim to be fair and customer-focused, refunds may not be granted in certain cases, including but not limited to the following:

• The refund request is made after the 30-day guarantee period

• The issue is caused by slow internet connection, unstable home network, or insufficient bandwidth

• The issue is related to device incompatibility, unsupported apps, or outdated hardware/software

• The customer entered incorrect information during setup or did not follow the installation instructions

• The service is working properly, but the customer simply changed their mind after purchase

• Some channels, categories, or content are temporarily unavailable due to maintenance, third-party changes, or source interruptions

• The issue is caused by restrictions from the customer’s internet service provider (ISP), local network settings, or geographic limitations

• The customer refuses troubleshooting assistance from our support team

• There is evidence of misuse, abuse, fraud, or violation of our terms of service

Because PeroTV is a digital service, access may be provided shortly after purchase. For this reason, each refund request is reviewed individually and fairly based on the specific situation.

Technical Support Before Refund

We strongly encourage all customers to contact our support team if they experience any problem with the service. Many common issues can be solved quickly with proper guidance, including:

• App setup assistance

• Login or activation help

• Device compatibility checks

• Streaming optimization tips

• Troubleshooting for buffering or connection issues

Our priority is always to help you enjoy the service successfully before moving to a refund decision.

Processing of Refunds

If your refund request is approved, the refund will be issued back to your original payment method whenever possible. Please note that refund processing times may vary depending on your payment provider, bank, or card issuer.

Approved refunds are generally processed within a reasonable timeframe, but the time it takes for the funds to appear in your account may depend on your financial institution.

Chargebacks and Payment Disputes

We kindly ask customers to contact PeroTV support first before opening a chargeback or payment dispute. We are always willing to review concerns and work toward a fair solution.

Opening a chargeback without contacting us first may delay resolution and may also result in temporary or permanent suspension of service access while the case is under review. Fraudulent or abusive chargebacks may lead to account restrictions.

Policy Updates

PeroTV reserves the right to update or modify this Refund Policy at any time in order to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page, and the revised version will become effective once published.

We encourage customers to review this page periodically to stay informed about our latest refund terms.

Contact Us

If you have any questions about this Refund Policy or would like to request assistance regarding your order, please contact our support team. We are here to help and will do our best to respond as quickly as possible.

Support Email: support@perotv.com